Windows 10 | canopyIT solutions https://canopyit.com A personalized approach to managing your technology Fri, 05 May 2023 19:35:50 +0000 en hourly 1 https://wordpress.org/?v=6.1.6 https://canopyit.com/wp-content/uploads/cropped-Screen-Shot-2018-12-05-at-2.01.40-PM-32x32.png Windows 10 | canopyIT solutions https://canopyit.com 32 32 Your single-use code is… https://canopyit.com/your-single-use-code-is/ https://canopyit.com/your-single-use-code-is/#respond Fri, 05 May 2023 19:35:49 +0000 https://canopyit.com/?p=1261 If you are a Microsoft 365 business or school user and you receive an unexpected message with the subject line “Your single-use […]

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If you are a Microsoft 365 business or school user and you receive an unexpected message with the subject line “Your single-use code” and body “Hi <name> We received your request for a single-use code to use with your Microsoft account. Your single-use code is: XXXXXXXX”, it likely there is a personal Microsoft account with the same Email address. Yes, it is possible to have a personal and business emailbox with the same address

The “fix” will be to log into the Personal Microsoft account and disable it. 

Open a new web browser instance that is not already logged into Microsoft 
Go to www.office.com 
Enter your email address 
Important -> Select “Personal Account” (NOT “Work or school Account” )
Select “Sent a code” 
You will get the code in your work email 
Enter the code 
Delete your personal account or disable it

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How to read the Google Chrome browsing history file https://canopyit.com/how-to-read-the-google-chrome-browsing-history-file/ https://canopyit.com/how-to-read-the-google-chrome-browsing-history-file/#comments Thu, 23 Mar 2023 23:27:40 +0000 https://canopyit.com/?p=1249 Obtain a copy of the History file. It is located in  C:Users<username>AppDataLocalGoogleChromeUser DataDefault (Windows) /Users/<username>/Library/Application Support/Google/Chrome/Default (Mac) Download the sqlite3 from https://www.sqlite.org/index.html […]

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Obtain a copy of the History file. It is located in 

C:\Users\<username>\AppData\Local\Google\Chrome\User Data\Default (Windows)

/Users/<username>/Library/Application Support/Google/Chrome/Default (Mac)


Download the sqlite3 from https://www.sqlite.org/index.html

Copy the sqlite3 app into the same folder as the History file

Open a command prompt or terminal window

Change directory to the folder containing the History file and sqlite3

Run sqlite3 

At the sqlite> prompt, type 

.open history

.output history.txt

  SELECT last_visit_time, datetime(last_visit_time / 1000000 – 11644473600, ‘unixepoch’, ‘localtime’),url,title FROM urls ORDER BY last_visit_time DESC;

.output

.exit

Open the history.txt file using Excel or text editor


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Microsoft Teams Microphone issue on Lenovo Laptops https://canopyit.com/microsoft-teams-microphone-issue-on-lenovo-chromebooks/ https://canopyit.com/microsoft-teams-microphone-issue-on-lenovo-chromebooks/#comments Tue, 12 Apr 2022 20:05:30 +0000 https://canopyit.com/?p=1138 When using Microsoft Teams, if the microphone picks up your voice when you speak directly into it, but does not when you […]

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When using Microsoft Teams, if the microphone picks up your voice when you speak directly into it, but does not when you are speaking in the microphone’s peripheral areas, we have a potential solution. 

For issues related to omni-directional mics. Example: mic cuts out when users turn their head away from laptop

  1. Right-click on the sound icon in the taskbar 
  2. Select Sounds
  3. Select Recording at the top of the window
  4. Click on Microphone Array
  5. Select Properties at the bottom right
  6. Select the Enhancements tab
  7. Check the box for Disable all sound effects

 For issues related to overall low mic volume in meetings

  1. Select Let me pick from a list of available drivers on my computer
  2. Press the Windows Key or click in the search bar in the taskbar
  3. Under Audio inputs and outputs, select the microphone, often labeled as Microphone Array
  4. Right-click on the mic and select Update driver
  5. Select Browse my computer for drivers
  6. Type Device Manager and press Enter
  7. Select Next and close Device Manager

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Handy Adtran Switch Commands https://canopyit.com/handy-adtran-switch-commands/ https://canopyit.com/handy-adtran-switch-commands/#respond Fri, 28 Jan 2022 20:41:27 +0000 https://canopyit.com/?p=1133 Some of our favorite commands to use on the Adtran NetVanta 1238, 1550 etc switches and routers show mac address-table – shows […]

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Some of our favorite commands to use on the Adtran NetVanta 1238, 1550 etc switches and routers

show mac address-table – shows the MAC address, VLAN ID, and port for each device in the table. 

no events – turns off the console logging while you are using command line

show interface <interface name> realtime – show realtime statistics on the port you are troubleshooting

show processes CPU -shows the processes and how much CPU they use. If CPU is maxed out (due to broadcast storm for example), the switch will have slow or intermittent Ping response and you may need to console directly.

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When Chromebook printing does not work… https://canopyit.com/chromebook-printing-does-not-work/ https://canopyit.com/chromebook-printing-does-not-work/#respond Mon, 17 Jan 2022 15:16:05 +0000 https://canopyit.com/?p=1125 A few troubleshooting tips when chrome devices do not print These settings can be adjusted in the Google Admin Console. Navigate to […]

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A few troubleshooting tips when chrome devices do not print

These settings can be adjusted in the Google Admin Console. Navigate to Devices -> Chrome -> Printers

  • Make sure the IP address of the printer is static and did not change
  • In the Host field, use the printer IP address (instead of the hostname)
  • Change protocol LPD to IPP. We’ve had to do this with Kyocera devices
  • Make sure “Allow for users in this organization” is enabled

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Configuring Printers for Chromebooks using Google Admin https://canopyit.com/configuring-printers-for-chromebooks-using-google-admin/ https://canopyit.com/configuring-printers-for-chromebooks-using-google-admin/#respond Mon, 17 Jan 2022 15:11:02 +0000 https://canopyit.com/?p=1123 Log into the Google Admin Console admin.google.com Navigate to  Devices -> Chrome -> Printers Select the organizational unit containing the users you […]

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Log into the Google Admin Console admin.google.com

Navigate to  Devices -> Chrome -> Printers

Select the organizational unit containing the users you would like to have access to the printer/copier

In the bottom right-hand corner of the window hover your cursor over the plus symbol and select the button with the printer icon on it

  1. Enter the Printer Name. Chrome users will see this name
  2. Enter a Description (optional) 
  3. select lpd
  4. Host = enter IP address of the printer
  5. Port and Path = Accept defaults
  6. Select “ADD PRINTER”

Allow use (remember this step)

  1. If need be re-select the organization unit you selected above
  2. Click on the printer/copier you just created
  3. From the slide-out menu adjust the slider to the right next to “Allow for users in this organization”

The printer should then show up in a few minutes (might take a logout and login of the device)

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How to Transpose Spreadsheets (i.e. swap rows and columns) https://canopyit.com/transpose-spreadsheets/ https://canopyit.com/transpose-spreadsheets/#respond Tue, 04 Jan 2022 16:22:04 +0000 https://canopyit.com/?p=1076 If you want to switch your spreadsheet columns to rows, and rows to columns, there is an easy way.      1. […]

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If you want to switch your spreadsheet columns to rows, and rows to columns, there is an easy way.

     1. Create a new sheet in your workbook. Name it “Destination”
     2. In the original sheet, highlight the a Highlight the section you would like to transpose
     3. Mouse over any of the selected area, right click, and select Copy
     4. Click in cell A1 of the Destination sheet
     5. Right click in cell A1, select paste special -> Transpose

The “Destination” sheet will show the transposed version

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How to Recover Missing Network Adapters when they do not appear in ipconfig https://canopyit.com/network-adapter-missing/ Mon, 03 Jan 2022 17:12:09 +0000 https://canopyit.com/?p=1068 Symptom: All network adapters are missing from Windows Network Properties and do not appear when running ipconfig,  but they still appear in […]

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Symptom: All network adapters are missing from Windows Network Properties and do not appear when running ipconfig,  but they still appear in Device Manager

Possible Solution: Netsh winsock reset. Executing this command will default network settings. After running this command, custom network settings such as static IP addresses and VPNs will likely need to be reconfigured.

Steps:
1. Open a command window as Administrator (run as Administrator)
2. type netsh winsock reset
3. Restart the computer

After a restart, check Network properties or run ipconfig to verify the network adapters are back.

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Google Apps for Students https://canopyit.com/google-apps-students/ Mon, 14 Dec 2015 20:06:38 +0000 http://development.canopyit.com/?p=281 Some great Google resources for students and teachers: Google PublicData – global statistics https://www.google.com/publicdata/directory Easy Bibliography  https://www.easybib.com Compose Music online httpss://flat.io/en Google […]

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Some great Google resources for students and teachers:

Google PublicData – global statistics
https://www.google.com/publicdata/directory
Easy Bibliography
 https://www.easybib.com
Compose Music online
httpss://flat.io/en
Google CulturalInstitute
 httpss://www.google.com/culturalinstitute/home
 Art projects
Historic moments
World Wonders
Google Cardboard
https://www.google.com/get/cardboard/
Google Sky – View celestial objects
www.google.com/sky
Google Flight Simulator
httpss://support.google.com/earth/answer/148089?hl=en

 

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How to Restrict Email in Office 365 https://canopyit.com/restrict-email-office-365/ Tue, 27 Oct 2015 16:48:34 +0000 http://development.canopyit.com/?p=255 This is a popular request from our academic customers – How can we restrict student email accounts so they cannot send or […]

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This is a popular request from our academic customers – How can we restrict student email accounts so they cannot send or receive outside of the organization? Here are the steps we use for Office 365:

How to Restrict Email Delivery in Office365

Note: In this example, we will restrict email for a group so they can only send and receive messages within the organization

  1. Sign in o office 365 using an Administrator account.
  2. On the left hand side, select Admin -> Exchange
  3. On the left hand side, select Mail Flow
  4. Restrict inbound
    1. Click on the + sign and select Create a New Rule
    2. Enter a name like “Do not allow inbound”
    3. Under Apply this rule if, select “If the sender is located” select “Outside this organization
    4. Under Do the following, select “Reject the message with Explanation” and enter a message such as “External messages not allowed”
    5. Click on More Options at the bottom of the screen
    6. Scroll up to Apply this rule if, click Add Condition
    7. Select “The recipient is a member of” and select the group you want to restrict
    8. Click Save
  5. Restrict Outbound
    1. Click on the + sign and select Create a New Rule
    2. Enter a name like “Do not allow outbound”
    3. Under Apply this rule if, select “If the sender is located” select “inside this organization
    4. Under Do the following, select “Reject the message with Explanation” and enter a message such as “External messages not allowed”
    5. Click on More Options at the bottom of the screen
    6. Scroll up to Apply this rule if, click Add Condition
    7. select “The sender is a member of” and select the group you want to restrict
    8. Click Save
  6. Test by:
  7. Sending a message from an internal mailbox to another internal mailbox (this should work)
  8. Sending a message from an internal mailbox to an external mailbox (this should NOT work)
  9. Sending a message from an External mailbox to an internal mailbox (this should NOT work)

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